Contacting support

A private conversation with the Tirzing team, right inside the app.

Have a question, spotted something wrong, or need a hand with your account? Open Contact support in the sidebar (under Account) to message the team. It is a private conversation between you and us: nobody else can see it.

It opens in the chat panel, so you can keep the page you are on in view while you write.
Add a photo or screenshot if it helps show what you mean.
When we reply, you get a notification (if you have those on), and the answer waits for you in the same conversation.

You can choose how support replies reach you, by email, push or both, under Settings → Notifications.

Telling others how it is going

If Tirzing has helped, you can say so in a sentence or two at tirzing.com/feedback/quote (there is a link on your Invite a friend page too). We only show it on the website if you tick the box to say we may, exactly as you wrote it, under the name you choose. You can take it back from the same page at any time.

These guides are for using the app. They’re not medical advice: the medication-level estimates in particular are a model for personal tracking only. Talk to your clinician about your treatment.